Service Excellence through Intentional Culture

At Diverse Leaders, we offer a comprehensive PurposefulCulture program designed to enhance your organisation's performance and customer experience through intentional culture alignment. Our approach is rooted in evidence-based practices and tailored to the unique needs of human services organisations.   

Culture Discovery, Articulation and Alignment

Discovery: Our PurposefulCulture program begins with a thorough discovery of your current organisational culture using our proprietary Culture Discovery Tool (CDT) based on years of research into Organisational Culture models adapted for contemporary Human Services organisations. This discovery tool evaluates key dimensions of your culture based on over a decade of research, providing insights into:

• Current cultural strengths and weakness
•  Alignment between existing culture and strategic goals, and your               purpose, vision, mission and values
• Areas for improvement to enhance performance and customer experience.

We work with your cultures strengths and align your culture with your strategic plan, goals, vision and values and behaviours to drive significant value for the organisation.

Following the discovery, we work with you to design and implement a customised culture plan that includes:

• Culture Blueprint Development: We create a detailed blueprint for your culture and ideal culture,  identifying areas of misalignment and a strategy for aligning the culture with your organisation's mission, values, and strategic objectives.
• Leadership Alignment: We ensure your leadership team is unified in their understanding and commitment to the desired culture. We co-develop a set of commitment statements the help align leaders' behaviours and actions with the desired culture.
• Action Commitment Implementation: We help you develop and roll out specific commitment statements that reinforce the desired culture in behaviours throughout your organisation.
• Policy and Process Refinement: We help you identify and modify any existing policies or processes that may be hindering cultural progress.
• Employee Engagement Initiatives: We design programs to involve employees in the culture alignment process, fostering ownership and commitment.

Performance Metrics Establishment: We set up key performance indicators to track the impact of cultural alignment on organisational performance and customer experience.